IBM India Pvt Ltd (www.ibm.com)
(Freshers / Experienced) Walk-In : Technical Support Associates and SR Technicals - IT Help Desk @ Gurgaon
Job Position : Technical Support Associate - Service Desk Delivery (TSC) VOICE PROCESS
Job Designation : Associate/Senior Associate -(Technical)
Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations
Walk-In Location : Gurgaon, Haryana
Job Location(s) : Gurgaon / Delhi
Compensation : INR 2,25,000 - 3,50,000 P.A
Qualification - Eligibility Criteria : (Mandatory)
# Freshers/ (Experienced up to 4 years)
# Btech /BE (except IT and CS stream)
# Bachelor's Degree / Diploma (12+3) - 15 Years education Mandatory.
# Fluency in Communications Skills (both spoken and written)/ soft skills
# Excellent Communication skills
Desired Experience : 0 to 4 Years
Key Skills : Technical Support, IT Help Desk, Help Desk, Service Desk Delivery, Voice Process, Infrastructure support
Job Description :
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
# Understanding of operating systems
Additional Information :
# Working in Rotational shifts is a mandate.
# Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts.
# Shifts will 24x7 in nature and can vary depending on geographies supported.
MANDATORY DOCUMENTS TO BE CARRIED BY THE CANDIDATES :
# Updated Resume
# Copy of this Job Posting is Mandatory
# Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Aadhaar card) Original
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Walk-In Interview on 2nd June 2014 at 11am to 4pm
Walk-In Venue :
IBM India Pvt Ltd,
Unitech Cyber Park,
Sector - 39,
Gurgaon-122001.
Contact Person : Deepti Panjabi
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